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Accurate Salesforce CRT-211 Study Material, CRT-211 Simulations Pdf

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CRT-211 Study Materials: Certification Preparation for Advanced Administrator & CRT-211 Certification Training

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Salesforce CRT-211 (Certification Preparation for Advanced Administrator) is a widely recognized certification program designed for professionals who seek to demonstrate their expertise in advanced Salesforce administration. Certification Preparation for Advanced Administrator certification exam is designed to test the skills and knowledge required to manage and administer complex Salesforce environments. CRT-211 Exam is intended for experienced Salesforce administrators who want to advance their career and demonstrate their mastery of Salesforce administration.

Salesforce Certification Preparation for Advanced Administrator Sample Questions (Q105-Q110):

NEW QUESTION # 105
AW Computing created new multi-tier service plans. The primary difference between the packages Is the length of the term. The company wants to capture start and end dates for each service plan sold, which can direr from the contract dates of the subscription.
How should an administrator ensure the data is captured properly?

A. Create a new price book for service plans with term lengths.
B. Configure formula fields to reflect the close date of the opportunity.
C. Make a validation rule on the Opportunity Product object to require custom date fields based on the product family.
D. Build a validation rule on the Opportunity object to require custom date fields based on the product(s) selected.

Answer: C

Explanation:
Make a validation rule on the Opportunity Product object to require custom date fields based on the product family is how the administrator should ensure the data is captured properly. A validation rule is a way to enforce data quality and integrity

NEW QUESTION # 106
Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.
What should the administrator do to help meet this goal?

A. Set up and configure Entitlement Process to design timelines and track issue resolution.
B. Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.
C. Configure the Milestones object on Service Contracts to sequential milestones for common case issues.
D. Expose the Service Contracts object in the Service Console for an agent to view when working a case.

Answer: A

Explanation:
An entitlement process is a feature that allows you to define and enforce service-level agreements (SLAs) for your customers based on certain criteria and timelines. An entitlement process consists of milestones and actions that represent required steps and time limits for resolving customer issues. You can use entitlement processes to track if your support team is meeting your SLAs and provide consistent service quality to your customers. In this case, you can set up and configure entitlement processes for different types of cases and assign them to accounts or contacts based on their service contracts or warranties. References:
https://help.salesforce.com/s/articleView?id=sf.entitlements_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.entitlements_process.htm&type=5

NEW QUESTION # 107
Universal Containers' support team wants to use Salesforce Knowledge to allow customers and the support team to have access to the product documentation. There are many different types of documentation with usage across the globe.
What feature should the administrator configure?

A. Create article types.
B. Setup record types and page layouts.
C. Define data categories and visibility.
D. Enable the Case Feed.

Answer: C

Explanation:
Data categories and visibility are features that allow you to organize and control access to your Salesforce Knowledge articles based on different topics or criteria. Data categories are logical groupings of articles that reflect your business needs and processes. You can create a data category group and assign it to one or more article types, and then create data categories and subcategories within that group. Data category visibility is a setting that determines which data categories users can access based on their profiles or permission sets. You can use data categories and visibility to provide relevant and appropriate product documentation to your customers and support team. Reference: https://help.salesforce.com/s/articleView?id=sf.knowledge_categories.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.knowledge_category_visibility.htm&type=5

NEW QUESTION # 108
The accounting team at Universal Containers is looking to roll out two new custom objects: a parent Invoice object and a child Payment object. Whenever a Payment record is created, the Invoice object should be updated to reflect the current outstanding value of the Invoice.
What should the administrator do to build this functionality?

A. Create a lookup-relationship on the Payment with a Roll-up Summary field on the Invoice.
B. Create a master-detail relationship on the Payment with a Roll-up Summary field on the Invoice.
C. Create a master-detail relationship on the Payment and a workflow cross object field update.
D. Create a lookup-relationship on the Payment and a workflow cross object field update.

Answer: C

NEW QUESTION # 109
What should an administrator consider when setting up and maintaining salesforce knowledge? choose 3

A. solution category browsing must be enabled in solution settings.
B. knowledge settings must be configured to allow users to create an article from a case
C. Enabling knowledge on a user record requires licensing.
D. Data category visibility is assigned through roles and profiles.
E. Article version numbers must be assigned by a knowledge manager for tracking.

Answer: B,C,D

NEW QUESTION # 110
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